We check for 4 main things when we preflight your print files: (top)

1. Image Resolution:  All files need to be at least 300 dpi in resolution.  This includes all artwork/graphics used the file.  Taking a low resolution image and putting it into a 300 dpi file will not improve it's quality.  Resampling low resolution files to 300 dpi will not print any better.

2. Color Mode:  All files should be created and/or converted to CMYK. We will not notify you if your files are submitted in RGB.  If files are submitted in RGB, they will automatically be converted to CMYK and we will not responsible for any color shift.

3. Cut Margin:  It is important to make sure your files are set up according to the guidelines of our templates.  We require an 1/8" cut margin.  Please keep all text and critical images that you do not want as part of your bleed at least 1/8" in from the finished final cut line. We will contact you if your text or graphics are not safe.  Files submitted without cut margin will have a delayed turnaround time.

4. Bleed:  All files should have an 1/8" bleed.  This makes your file's overall size 1/4" larger in width and height. Bleeds do not cost anything extra and insure a better quality product in regard to trimming.  Files submitted without bleed will have a delayed turnaround time.
a.) Make the overall size of your product 1/4" larger in width and height than the desired trim size. For example, a 4"x4" club flyer would be setup at 4.25"x4.25".

b.) Pull all background colors or graphics to the very edge in order to create a full bleed. If your background is white or you intend on having a white border, proceed to step C.

c.) Pull all text and graphics that you do not want purposely cut off 1/4" away from all edges. This creates an 1/8" cut margin and further protects the text during the trimming process.

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Bleed/Cut margin example:

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Accepted File Formats:(top)

We prefer PDF's in most cases, but we will also accept JPEG, TIFF, EPS and flattened PSD. If your files are a vector format or PDF please include a .jpg proof for the front and back or request an email proof. If files can not be flattened, you must create outlines for your fonts.
A Special Note about PDFs:

We do not do any additional work on your files, so please only send flattened PDF's.  Unflattened PDF's are dangerous because text and graphics can drop out and/or additional graphic artifacts may appear.  Be mindful of transparencies, overprint and knock out. We suggest flattening your PDF and then reopening it to make sure it has retained its integrity.

Nitroprint.com will not be responsible for font or graphic issues associated with poorly constructed PDF files.  If you are using Adobe Illustrator, you must outline all your fonts, set your blacks to overprint and your whites to knock out.  Then flatten your artwork before exporting as a PDF.  If you do not understand how to do this in AI, we recommend running an internet search.  There are a wealth of free tutorials online that show how to do this.
We do not accept:
- Publisher files
- Unflattened Photoshop files
- Microsoft Word files
- AI files (Adobe Illustrator)
- ID files (Adobe Indesign)
- GIF, PNG, or any other web page specific graphic format

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CMYK Values for Rich Black Tones:(top)

It is important to note that if you build your black as a single value (ie. C:0%, M:0%, Y:0%, K:100%) then there will be a greater chance of incomplete ink saturation.  It is likely that your black will look dull and splotchy.
Designers should adhere to the following true CMYK values to get deep, rich black tones when printing with Nitroprint.com:
      
Cyan: 65%
Magenta: 50%
Yellow: 45%
Black: 100%

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Proofing:(top)

Email Proofs: They are free and are good for checking for cut margin, bleed, spelling errors and any other possible issue with graphics, ect.  They can not be used to check for color accuracy.

Hardcopy Proofs: The first hardcopy proof is free, any additional proof after that is $10.  These are better used for color issues. It is important to note color on a hardcopy proof will be 90% accurate to the final product. All our hardcopy proofs are done digitally.  We can not provide offset hardcopy proofs.  

**Please note that Nitroprint.com does not color match.  Also, any proofing will affect your turnaround time.  Typically, it can add an additonal 24 hours to your turnaround.**

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File Repair Fees:(top)

Please be mindful of how you set up your files. If your files are not set up according to the above requirements, fees may apply.  In most cases, we can make your files print ready for a minimum fee of $25.
By meeting these requirements, you ensure a fast turnaround time.  Please feel free to contact us if you are having trouble or need assistance with file set up.  We are always happy to help.

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File Orientation:(top)

We do not orientate customer's files. All files should be submitted head-to-head unless otherwise specified. Head-to-head means the front side and the back side are right side-up in relation to each other (this issue is most important with folding jobs).  If you or your graphic designer don't orientate your files correctly, Nitroprint.com is not responsible for a reprint.

Turnaround time after rejected file(s): (top)

Failure to meet our file set up requirements will result in a delayed turnaround time.  Your turnaround time will not begin until we receive files set up according to these guidelines.



news and updates

Nitroprint News & Events

 

 

 

July, 20, 2017
Nitroprint is moving to a new location on August 1st, 2017. Please change the address in your records to the following: Nitroprint.com, Inc., 5034 NE 105th Ave, Unit C, Portland, OR, 97220.

May, 15, 2017
We will be closed Friday, May 19 to Tuesday, May 23rd.  You may still place orders and submit files during this time.  We will be back in the shop on Wednesday, May 24th to process your orders.

2016-24-11 
We will be closed Friday, November 25.  You may still place orders and submit files during this time.  We will be back on Tuesday,  November 29th. 



2016-22-07 
We will be closed Friday, July 22.  You may still place orders and submit files during this time.  We will be back on Tuesday,  July 26th. 

2016-04-06
We are short on staff today, so customer service via phone call will be slow.  Please use our livechat or email system for the fast response. 

2016-03-29
We are currently going through some changes with our phone system. You can call, but we do not have a voicemail for you to leave messages if we are unable to answer. Our voicemail system will be back up in the next couple of days. We apologize for any inconvenience. In the meantime, email or our online chat (available during our business hours) is the best way to contact us. 

2016-03-15

There was an issue with links inside of emails we were sending out.  They are now fixed.  This will make it easier for you to go straight to your account, which contains order history, file upload, referral program, and more.

Please also note that we are slowly phasing out our info@ email address.  We can handle your needs much faster and more efficiently by using a customer service system that is built right into the framework of our site.  This process helps keep all of your messages wrapped right into your account and contained within each order.

2016-03-07

Today's launch was a success.  Thank you all for contributing feedback and to those who participated in the free business card, Facebook only promotion.  Please feel free to like our Facebook page to see future promotions.  

2016-03-06
Welcome to our new site!

This new layout allows more ways to get to the products you love. The product pages have been updated to more easily show you their features. Our homepage now has scrollable products inside of conventiently placed category tabs.

We hope you enjoy the new site.  Please feel free to offer feedback on your experience by using our contact form.

 

 

 

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