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Welcome to NitroPrint's Help Center. We've compiled the most common information we think might be helpful in understanding a little more about the order process, how to set up your files correctly, as well as some other handy tidbits.

Frequently Asked Questions (FAQ):

Turnarounds:
 
File Preparations:
 
Uploading Files:
 
Payments:
 
Shipping / Local Pickups:
 
Q.
How will I receive my order?
   
Quotes:
 
Sample Packs:
 
Direct Mailing:
 
Non-Profits:
 
NitroPrint Rewards:
 
Refunds / Reprints:
 
 



Q.) How will I receive my order?
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A: If you live out of the state of Oregon or outside of the Portland area, we will ship your order using UPS, Greyhound, or DHL. (Greyhound service will be subject to a $10 service charge.) Other shipping options are also available at the customer's request.

- Shipping time to Seattle is guaranteed one day delivery by UPS Ground.

- NitroPrint will courier your order to you via Direct Transport's courier service (or a courier of your choice) if you live in the Portland Metro area. This charge may vary so contact us if you have any questions.

*Customer assumes all responsibility for their order once it is shipped by NitroPrint, including researching each individual shipper's policies and prices.

You may also pick up your order at our pickup point located at 3706 SE Powell Blvd. Portland, OR between the daily pickup hours of 4:30pm and 6:00pm PST. You will be contacted when the job is ready for pickup as a confirmation before or during these hours.