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Welcome
to NitroPrint's Help Center. We've compiled the most common
information we think might be helpful in understanding
a little more about the order process, how to set up your
files correctly, as well as some other handy tidbits.
Frequently Asked Questions (FAQ):
Q.) How do I pay you? [back
to top]
A: You may pay for your order with cash, check, money order, or credit card. Sending a check or money order through the mail will affect your turnaround time because we will have to wait until both the payment arrives and clears. To ensure quick turnaround time, online credit card processing is the best option.
Q.) What if someone else is paying for my order (3rd party payment)? [back to top]
A: If you need to place an order but someone else is paying for it, please proceed to place your order as you normally would on our site.
On the checkout page [last page before submitting], there is a "pay upon receipt" checkbox right above payment information. Please check this box. It is intended for local customers that will pay when they pickup their items, but it will allow you to process your order without submitting payment information. Please write in the special instructions "3rd party payment".
Now submit your order (make sure you receive a confirmation). Please have the paying party use this secure form to submit payment information for your order:
SUBMIT PAYMENT INFORMATION FORM (3rd Party Payment)
Your order will not be processed until we have received payment information from the responsible party.
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