Welcome
to NitroPrint's Help Center. We've compiled the most common
information we think might be helpful in understanding
a little more about the order process, how to set up your
files correctly, as well as some other handy tidbits.
Frequently Asked Questions (FAQ):
Q.)
I found a blemish on a small portion of my cards. Can I
get a refund or a reprint?
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A: Due to the rigors of the offset lithographic process
it is natural to have a small percentage of a job to
have minor blemishes due to dust and other particulates
on the press blanket, plates, or other mechanical areas
of the machinery. If these blemishes appear at all they
are usually very slight or unnoticeable. We work hard
to enact proper quality control procedures to isolate
all issues although generally it is acceptable industry
convention to have no more than 10% of an order with
minor blemishes. We typically overrun work to accommodate
for this percentage as a result. If you have blemishes
on your job and it exceeds the acceptable threshold then
you may return the defective prints at our expense and
we will either discount your order or reprint the appropriate
amount.
